Return & Refund Policy

We want you to be completely satisfied with your purchase. Please read our policy carefully to understand your options.

1. Return Eligibility

Items must be returned within 14 days of delivery.
Products must be unused, in their original condition and packaging.
Customised or personalised items are not eligible for return unless they are defective or damaged upon arrival.
Proof of purchase (order number or receipt) is required for all returns.

2. Step-by-Step Return Process

Contact us – Email us at our store contact address with your order number and reason for return.
Receive approval – We will review your request and send you return instructions within 2 business days.
Ship the item – Pack the item securely and send it to the address provided. Return shipping costs are the responsibility of the customer unless the item is defective.
Confirmation – Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

3. Refund Method

Original payment method: Approved refunds are issued back to the original payment method used at checkout.
Store credit: Alternatively, you may choose to receive store credit for the full value of the returned item.

4. Refund Processing Timeline

Once your return is approved, refunds are processed within 5–7 business days.
Please allow additional time for your bank or card provider to reflect the refund in your account (typically 3–5 business days).
Store credit is applied to your account immediately upon approval.

5. Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately with photos of the product. We will arrange a replacement or full refund at no additional cost to you.